FAQs
Do you allow returns?
Please understand that a lot of time, effort, and heart has gone into creating these unique pieces.
Each item is made to order, therefore we are not offering refunds.
STORE CREDIT can be offered for your item(s) minus the cost of shipping both ways.
Store Credit can be offered on orders within 30 days of the order placement date.
To receive store credit please click here.
Selected items may be nonrefundable. These items will be noted on the product page.
Thank you again for your understanding and Thank You for shopping Curnagerie.
Do you ship internationally?
Curnagerie is currently not shipping internationally.
How do I track my order?
For all online orders, you will be emailed at the time of shipment with shipping confirmation and tracking number.
How do the items I order get to me?
Please allow time for your order to be processed before it is shipped.
Once the order is processed, the item will be shipped with a standard shipping window of 3-8 business days.
In total please leave 7-14 business days from the date the order was placed for your item to arrive.
EACH ITEM IS MADE TO ORDER
At this time we do not offer International shipping.
US DOMESTIC SHIPPING ONLY
If you ordered multiple items, your order may arrive in more than one shipment. Once an item ships, you'll receive a tracking number for each package via email.
How long will it take for my order to arrive?
Please allow time for your order to be processed before it is shipped.
Once the order is processed, the item will be shipped with a standard shipping window of 3-8 business days.
In total please leave 7-14 business days from the date the order was placed for your item to arrive.
Can we collaborate?
Let’s Chat! Send an email to Curnagerie@gmail.com with more details and if a collaboration is “ in the cards” LET’S MAKE IT HAPPEN! Please click here or "Let's Collaborate" in the footer (bottom of webpage) and we will reach out as soon as possible.
My package says delivered but I don't see it. What do I do?
Curnagerie is NOT responsible for any lost or stolen items. If your tracking information states that your package was delivered and you have not received it, please contact the delivery service. Curnagerie does not hold responsibility for packages that state are delivered. If items have not been received, they can be located by using the tracking number or by contacting your local post office.